Last Updated: August 27, 2025
Privacy Policy – Gardenia Living
Gardenia Living (“we,” “our,” “us”) respects the privacy of residents, family members, website visitors, and all individuals interacting with our senior living community in Plano & Allen, Texas. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our services, including assisted living, private and semi-private rooms, 24-hour awake staff support, memory care, medication management, appointment scheduling, meal services, and other senior care programs.
Information We Collect:
We collect personal information necessary to provide high-quality senior living and ensure compliance with state and federal regulations:
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Personal Identifiers – such as name, address, email address, and telephone number.
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Medical and Health Information – required for medication management, care planning, and compliance with Texas health standards.
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Financial Information – to process billing and payments securely.
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Emergency Contact Information – for family members, legal guardians, or representatives.
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Service-Related Preferences – including dietary requirements, activity participation, and room preferences (private or semi-private).
We collect information directly from residents, family members, authorized representatives, or healthcare providers as necessary to deliver secure and compassionate assisted living services in Plano, Texas.
How We Use Personal Information?
The personal information we collect is used solely to:
Provide personalized senior care services, including medical support and daily living assistance.
Coordinate medical appointments and manage health records in compliance with applicable laws.
Deliver services such as free medication delivery, meal planning, and activity programming.
Communicate with residents, families, guardians, and authorized medical professionals.
Maintain compliance with Texas state regulations governing senior living communities.
Improve the safety, quality, and efficiency of our operations.
We do not sell or rent personal information to third parties under any circumstances.
Information Sharing and Disclosure
We may disclose personal information under the following circumstances:
With Consent – When a resident or authorized representative provides written consent.
To Medical Professionals – To coordinate healthcare, therapies, or prescriptions.
To Service Providers – Such as pharmacies or laboratories that support care delivery, provided they comply with strict confidentiality obligations.
As Required by Law – To comply with federal, state, or local laws, regulations, court orders, or government requests applicable to assisted living facilities in Texas.
Data Security and Protection:
Gardenia Living employs administrative, technical, and physical safeguards to protect personal information, including:
Secure electronic health records and encrypted data storage systems.
Access controls limiting information to authorized personnel only.
Privacy and confidentiality training for all staff, including nurses, activity directors, and 24-hour awake staff.
Regular reviews of privacy and security procedures to maintain senior care transparency and compliance.
Despite our best efforts, no security system is completely immune to unauthorized access. However, we are committed to continually improving our data protection standards.
Resident Rights:
Residents and their authorized representatives have the right to:
Access Personal Information – Request a copy of resident records.
Request Corrections – Update or amend inaccurate information.
Limit Disclosures – Request restrictions on certain uses or disclosures where legally permissible.
Understand Information Practices – Receive details regarding how Gardenia Living uses and shares personal information.
Requests to exercise these rights may be submitted in writing to the contact information below.
Changes to This Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our services, operational practices, or legal obligations. Updates will be posted on our website with a revised effective date. We encourage residents, family members, and visitors to review this page regularly for the most current information.
Gardenia Living takes pride in providing a safe, transparent, and compassionate assisted living community in Allen & Plano, Texas. Protecting personal information is integral to maintaining the dignity, independence, and well-being of every resident who calls Gardenia Living home.
Contact Information:
For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:
Gardenia Living – Plano, TX
2533 Eucalyptus Drive Plano, Texas 75075
Gardenia Living – Allen, TX
2114 Forest Grove Estates Rd, Allen, TX 75002
469-328-1392
info@gardenialiving.com
